Terms of service

These Terms of Service (“Terms”) govern your access to and use of services from Lost in the Reads (“we”, “us”, “our”) including purchasing books, merchandise, booking events, and membership in our book club. By using our website, visiting in store, or otherwise engaging in our services, you agree to these Terms. If you disagree, please do not use our services.

Who we are

Lost in the Reads is an independent bookshop and co-working space in Kingswood, Bristol. We sell new, curated books, graphic novels, merchandise, host events, and run  book clubs.

Using our website / service

  • You must be at least 18 (or have parental/guardian permission) to place orders or commit to memberships.

  • You agree to provide accurate, complete, and current information when creating an account or ordering.

  • You are responsible for protecting your login details if applicable.

Orders, Club & Memberships

  • When you place an order, you’re making an offer to purchase subject to these Terms. We may accept or refuse orders (e.g. if an item is out of stock).

  • Book Club membership is monthly, costing £3 per month.

  • You may cancel at the end of any month period with reasonable notice. Refunds for membership will not be pro-rata mid-month.

Events & Tickets

  • We offer events (in store or online) which will require ticket purchases. Tickets are subject to availability.

  • If you need to cancel a ticket, please notify us at least 24 hours before the event. We’ll process refunds in accordance with our refund policy.

  • If we cancel an event, we will offer you a full refund or credit.

  • Events are seated. Our bookshop is step-free and wheelchair accessible, but we don't have a downstairs toilet. 
  • If you have a cold, flu or COVID symptoms, we ask that you do not attend to protect any immune-compromised speakers and attendees.
  • Should you have any additional access questions, please contact us on hello@lostinthereads.pro

Book Club Attendance & Commitment Terms

  • All members must book a ticket in advance for the meeting they wish to attend. Walk-ins are not permitted.

  • Members are responsible for booking the correct date and time slot.

  • Members must cancel tickets if they can not make the event, so that other members on the wait list can take their space. We need to be notified by midday on the day of the event by email.

  • Please have your booking confirmation or ticket ready to present upon arrival.
  • If you can no longer attend, you must cancel your booking so that another member on the waiting list has the opportunity to take your place.
  • Cancellations must be made by email no later than 12:00 pm (midday) on the day of the event.
  • We kindly ask members to give as much notice as possible, particularly when events are fully booked.
  • 3. Book Orders & Responsibility
  • Members are responsible for ordering their book in good time for the next meeting.
  • Members must ensure they order the correct title for their chosen book club.
  • We recommend placing your order during your book club meeting to ensure your book arrives in time for the following session.
  • If you choose to order your book at a later date, we cannot guarantee it will arrive before the next meeting.
  • Cancellations must be made by email no later than 12:00 pm (midday) on the day of the even.
  • We kindly ask members to give as much notice as possible, particularly when events are fully booked.
  • Members are responsible for ordering their book in good time for the next meeting.
  • Members must ensure they order the correct title for their chosen book club.
  • We recommend placing your order during your book club meeting to ensure your book arrives in time for the following session.
  • If you choose to order your book at a later date, we cannot guarantee it will arrive before the next meeting.

Payment & Pricing

  • Prices are shown in GBP and include VAT where applicable.

  • Payment for goods, memberships, and tickets must be processed through our accepted payment methods.

  • For online orders, we will charge your card once the order is confirmed.

Delivery & Collection

  • If you choose home delivery, we’ll strive to dispatch orders within a reasonable time (usually within 2-5 business days]) unless otherwise stated.

  • If you choose in-store or click-and-collect, we’ll hold your order for a reasonable time and then may release it or refund if uncollected.

Returns, Refunds & Exchanges

  • Please see our separate Return & Refund Policy for full details.

  • In short: damaged, faulty, or incorrect items can be returned for full refund or replacement.

  • Items kept merely by change-of-mind can be returned within 30 days if unused, undamaged, in original packaging, subject to proof of purchase.

Intellectual Property & Content

  • All content on our website (text, images, designs, logos) is ours (or properly licensed) and protected by copyright.

  • You may view it, share it, maybe use snippets, but you must not reproduce or commercially exploit content without our permission.

 Limitation of Liability

  • We do our best to ensure descriptions and prices of books, merch, events are correct. However, should errors occur (price, availability, typographical), we reserve the right to correct.

  • Other than in cases of gross negligence or willful misconduct, our liability is limited to the value of the goods/services you purchased.

 Changes to Terms

  • We may update these Terms from time to time. If changes are material, we’ll notify you via the website or email. Your continued use of our services after changes means you accept the new Terms.

 Governing Law

  • These Terms are governed by the laws of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England & Wales.